Terms And Conditions

GENERAL TERMS AND CONDITIONS

These "General Terms and Conditions" define the principles for concluding sales contracts via the Internet store owned by Medina Med Ltd. (www.medina-med.com).

They also define the principles for the execution of contracts, the rights and obligations of the Internet store and the Client, as well as the conditions of the complaint procedure. By filling out a delivery request on the part of the Client and sending it, you declare that you agree with these general terms and conditions, and that you agree for your personal data to be processed on a contractual basis - for the purposes of executing each specific order, unless you have given voluntary and informed consent within the meaning of Regulation (EU) 2016/679 for their processing for other expressly stated lawful purposes.

§1. Parties to the Transaction

1.1. A request (order) for delivery from the Internet store may be made by any natural person who has reached the age of 18 and is registered with a permanent address or temporary residence in the territory of the Republic of Bulgaria, possessing full legal capacity, as well as any legal entity or organization recognized by law as having legal capacity and having its registered office in the territory of Bulgaria, hereinafter referred to as the Client.

1.2. The other party to the transaction is the company MEDINA MED LTD with registered office: Republic of Bulgaria, Stara Zagora, 8 Hrishtensko Shose Str., registered in the Registry Agency, possessing identification number 123737210, with Tax Number BG123737210, hereinafter referred to as the "Internet Store" or "www.medina-med.com".

§2. Definitions

• "Product" shall mean any good or service, including immovable property, digital service and digital content, as well as rights and obligations;

• "Online marketplace" means a service using software, including a website, part of a website or an application, operated by or on behalf of a trader which allows consumers to conclude distance contracts with other traders or consumers;

• "Website/site" is a distinct place in the global Internet network, accessible via its unified address (URL) under HTTP, HTTPS, or another standardized protocol and containing files, programs, text, sound, picture, image, or other materials and resources;

• "Store" – Internet Store, operating at the address www.medina-med.com, owned by Medina Med Ltd., offering products included in its offer via the Internet;

• "Entity operating the Store" is the company Medina Med Ltd., which is also the owner of the Internet Store www.medina-med.com;

• "Manufacturer" is any natural or legal person who manufactures goods in finished form by occupation. In this Store, manufacturer refers to any manufacturer of automobile tires, e.g., Michelin, Continental, Goodyear, Bridgestone, and their sub-brands;

• "Client" – a natural person who has reached the age of 18 or a legal entity making purchases in the Store;

• "Consumer" is any natural person who has reached the age of 18 and who acquires goods or uses services that are not intended for carrying out commercial or professional activity.

• "Sales Contract" means any contract under which the trader transfers or undertakes to transfer the ownership of goods to the consumer, including any contract having as its object both goods and services;

• "Service Contract" means any contract other than a sales contract under which the trader supplies or undertakes to supply a service to the consumer, including a digital service;

• "Selling Price" is the final price for a unit or for a specific quantity of goods or for a service, including value-added tax and all additional taxes and fees;

• "Availability" – all goods posted in the internet store are available in stock, unless otherwise noted next to the product.

• "Working Days" – all days of the week, excluding legally established holidays;

• "Order Execution Period" – the time during which the Store prepares the order and hands it over for dispatch to a courier, according to the delivery method selected by the Client;

• "Delivery Period" – the time for delivery of the goods to the Client, most often through the mediation of a courier company. The delivery period depends on the delivery method selected by the Client;

• "Prepayment (Bank Transfer)" – payment made by the Client at a bank via an internet bank account, stationary, or via the post office;

• "Personal Data" - any information relating to an identified natural person or a natural person who can be identified ("data subject"); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;

• "Processing" - any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;

• "Restriction of processing" - the marking of stored personal data with the aim of limiting their processing in the future;

• "Profiling" - any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements;

• "Pseudonymization" - the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organizational measures to ensure that the personal data are not attributed to an identified or identifiable natural person;

• "Personal Data Register" - any structured set of personal data accessible according to specific criteria, whether centralized, decentralized or dispersed on a functional or geographical basis;

• "Controller" - the legal entity Medina Med Ltd., which alone or jointly with others determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law;

• "Processor" - a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller;

• "Recipient" - a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients; the processing of those data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the processing;

• "Third Party" - a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorized to process personal data;

   
   

   

• "Consent of the data subject" - any freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her;

   
   
   

   

• "Personal Data Breach" - a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed;

   

   

• "Binding Corporate Rules" - personal data protection policies which are adhered to by a controller or processor established on the territory of a Member State for transfers or a set of transfers of personal data to a controller or processor in one or more third countries within a group of undertakings, or group of enterprises engaged in a joint economic activity;

   

   

• Supervisory Authority regarding personal data – Commission for Personal Data Protection;

§3. Offer

3.1. At www.medina-med.com we sell only new tires, not older than 36 months from the date of manufacture, unless the Client is informed otherwise (promotions of warehouse stock, clearance sales, etc.).

3.2. All goods sold in the Store are NEW, free from physical and legal defects, full-value, and have a full manufacturer's warranty for a period of 24 months.

3.3. According to the practice of most manufacturers, new tires are considered those not used and not older than 60 months from the date of manufacture. Responding to the constantly growing requirements of our clients, the Store has shortened this period to 36 months and continues to work towards shortening this period!

 

3.4. In special cases, where this is expressly noted in the name and description of the product, in the sub-page "Clearance", "DOT Promotion", "Promotion" or elsewhere determined by Medina Med Ltd., tires older than 36 months and/or tires discontinued from the production process by the manufacturer may be offered.

 

3.5. Any information related to the goods, including leaflets, brochures, and other informational or advertising materials, and furthermore information included on the Store's pages and addressed by Medina Med Ltd. to Recipients and potential Clients does not constitute an offer within the meaning of the law, but solely an invitation to start negotiations.

 

3.6. The price list presented on the Store's pages does not constitute a commercial offer within the meaning of the Obligations and Contracts Act, but represents solely an invitation to start negotiations (Art. 13, Para. 1 of the OCA).

 

§4. Prices of Goods

4.1. All prices published on the pages of the Medina Med Ltd. Store are indicated in Euro (€/EUR) and in Bulgarian Leva (BGN) and include VAT at the rate of 20% according to Bulgarian legislation (gross prices).

 

4.2. The dual display of prices of goods and services in Euro and in Leva ends no earlier than 12 months after the date of introduction of the Euro in the Republic of Bulgaria. After this date, all prices will be indicated only in Euro, according to the Law on the Introduction of the Euro in Bulgaria.

4.3. The conversion from Leva to Euro is performed by dividing the numerical value in Leva by the full numerical value of the official exchange rate, expressed with six digits with all five signs after the decimal point. The official exchange rate is not rounded or shortened when performing the conversion.

4.4. After the conversion, the resulting amount is rounded to the second decimal place based on the third decimal place in accordance with the following mathematical rounding rule: - when the third decimal place is less than five, the second decimal place remains unchanged; - when the third decimal place is equal to or greater than five, the second decimal place is increased by one unit.

4.5. The final price indicated next to the item is valid at the moment of submitting the purchase request by the Client.

4.6. The Client pays the delivery costs, the exact amount of which is calculated automatically by the system when creating an order.

• DOT Promotion - Price reduction of products from the final price, relative to the DOT code of the tire. The DOT code is a marking on the tire containing specific information about the production of that tire, where and when it was manufactured. For the end customer, the most significant information from the DOT code is the year of manufacture. These are four digits, usually enclosed in an oval, but not necessarily. The first two show the week of manufacture, and the next two - the year. For example, a tire with DOT NEDV JA2R 4916 was manufactured in the 49th week of 2016. (IMPORTANT! The year of manufacture is not related to the aging of the tire, nor to its shelf life).

• Promotion - Price reduction of products from the final price due to tires discontinued from the production process - stopped from production by the manufacturer and/or tires with a DOT code equal to and/or older than 36 months from the date of manufacture.

• Trade Discount - by virtue of an agreement or written contract with corporate clients and business partners and subject to the conditions provided therein, Medina Med Ltd. provides an additional trade discount from the indicated final price to employees, cardholders, and other entitled persons.

IMPORTANT! The indicated price advantages (promotions, campaigns, discounts, and reductions of any kind) cannot be combined with each other, nor with other discounts, promotions, or price reductions. The most favorable price for the client is applied.

§5. Orders

5.1. The Medina Med Ltd. Store accepts orders in three ways: via the Internet page available at www.medina-med.com, via e-mail, or by phone. During the winter season (the months of September, October, November, and December), ordering by phone may be refused due to the heavy workload of operators.

5.1.1. Orders in the Internet Store medina-med.com can be submitted 24 hours a day, 7 days a week through the Internet page. For the correct submission of a request, it is necessary for the client to have their own email address and contact phone number. This is the simplest, fastest, and most accurate way to submit a request. The order for delivery of the selected item can be submitted by adding the item to the cart and filling out the respective registration form or quick order without registration.

The order via the Store's Internet page consists of the following main stages:

1. Selection of goods from those presented on the Store's page;

2. Placing the selected products in the cart;

3. Filling out a form with invoice and delivery data and available registration option;

4. Acceptance of the general terms of sale;

5. Giving freely expressed, specific, informed, and unambiguous consent for the purposes and term of processing of the provided personal data;

6. Selection of payment method;

7. Final summary screen of the selected products and filled data, where the order is completed by pressing the "Confirm Order" button.

In response to the submitted delivery request, the Store medina-med.com automatically sends an electronic copy of the order made by the Client. This represents confirmation that the delivery request made by the Client has automatically been given a number. After that, within 48 hours,

The Store sends a message to the email address provided by the Client or contacts them in another way for the purpose of:

A. confirmation of acceptance of the order – in this case, the sales contract is concluded on the day of confirmation, B. refusal to accept the order – in such a case, a contract is not concluded. C. proposal for change, presentation of a so-called counter-offer – in such a case, confirmation (approval) of the counter-offer by the Client is necessary for concluding a contract.

During the winter season (increased interest in purchasing tires in the period from September to the end of the year) and the summer season, delivery times to the client may be extended. Nevertheless, regarding the Client, the order realization time will not exceed 5 working days.

5.1.2. Orders by phone. In the hours from 9:30 to 18:00 on weekdays, and on Saturdays from 9:30 to 14:00, the Store provides its Clients with a connection to an operator who provides information, assistance, and accepts orders. The Client may submit a purchase request by phone as well. During the conversation with the consultant, the Client must submit all necessary data for the correct flow of the ordering process – exact characteristics of the goods, full name, exact address, and contact phone, as well as freely expressed, specific, informed, and unambiguous consent for the processing of the provided personal data. Besides the listed data, a tax number must additionally be submitted (this concerns solely business entities purchasing goods or individuals practicing liberal professions and serves for the correct issuance of a VAT invoice). For the purpose of improving service, as well as for resolving disputes between parties, conversations may be recorded. Records are kept for a period of up to 1 (one) month. The indicated phone does not operate on a value-added tariff.

5.1.3. Orders via e-mail. The Client may submit a purchase request via e-mail to the address: eshop@medina-med.com. Such an order must contain the name and surname of the person ordering, their contact data (email address and phone), delivery address and name, quantity, and price of the ordered goods, as well as freely expressed, specific, informed, and unambiguous consent for the purposes and term of processing of the provided personal data. Besides the listed data, a tax number must additionally be submitted (this concerns solely business entities purchasing goods or individuals practicing liberal professions and serves for the correct issuance of a VAT invoice). The order will be confirmed by us via e-mail or by phone.

5.2. Upon completion of the order, the Client agrees to the "General Terms and Conditions" in their form from the day of purchase. The Client also gives consent for the use of the personal data provided by them by the Store on a contractual basis - for realizing the order, or freely expressed, specific, informed, and unambiguous consent for the purposes and term of processing of the provided personal data, for their use for marketing-advertising purposes and for the purpose of collecting opinions on the quality of services provided by the Store.

5.3. Due to the fact that in some cases a need arises to order tires from the manufacturers' warehouses, the order realization time may be extended and depends on the delivery term from the manufacturer's warehouse. In such cases, the Store will inform the Client about the estimated delivery period.

5.4. Orders are realized in the order of their receipt. Their realization depends on the request number. Therefore, we encourage you to submit requests via the Store's Internet page, which guarantees automatic issuance of a number.

5.5. In the case of a sale within a promotion and clearance, a limited quantity of goods is determined, and the realization of orders is performed in the order of submission of requests until the stocks determined for this form of sale are exhausted.

5.6. A proof of sale in the form of an invoice and warranty is issued for every order.

§6. Return of Goods:

6.1. Right of withdrawal

Every consumer has the right to withdraw from the purchased goods and, according to the Consumer Protection Act, Art. 50, may return them within 14 days from the date of receipt of the goods.

You must pay the costs of the return. The price for return with the courier company Speedy AD is in the amount of 4.81 € / 9.40 BGN incl. VAT for 1 tire for cars, vans (Bus), and 4x4 vehicles.

To exercise this right of yours, it is necessary, before the expiration of the 14-day period, to fill out and send the form attached here to:

• by email: eshop@medina-med.com;

• by fax to number: 02/8565203 or

• by post to address: Stara Zagora 6000, 8 Hrishtensko Shose Str.

The entire delivery or part of it is subject to return. It is not necessary to declare the reason for the return, but for the purpose of improving the quality of service, we ask you to tell us the grounds on which you decided to return the purchased goods.

To make it easier for you, we will pick up the goods from you and refund the amount paid for them. The refund takes place within 14 days from the receipt of the goods in our warehouse. We will notify you by e-mail about the acceptance of the goods. Money is refunded in the manner in which it was received or to the bank account filled in the form.

Note: When payment is made with a bank card on a virtual POS terminal, if it is necessary to return amounts paid for the order, this will be done by the Store through a credit transaction on the card with which the payment was made. With this type of payment, other methods of refunding funds (e.g., in cash or by account) are not allowed!

When the form is filled out, we take into account two exceptions for which the right of withdrawal does not apply:

1. When the delivery concerns goods made to the Client's specification. This includes all tire deliveries that we perform according to individual requests of our Clients; and

2. When the Client is a legal entity, i.e., is not a consumer within the meaning of §13, Para. 1 of the transitional and final provisions of the Consumer Protection Act.

6.2. Consequence of withdrawal

In the event of an effective withdrawal, the goods and payments received by the parties must be returned and restored. If products cannot be returned in full or in part or are returned in poor condition, appropriate compensation should be provided for this. You can avoid the obligation to pay compensation by refraining from using the goods or performing actions that may reduce their value.

§7. Changes in Orders

7.1. The Client has the right to make changes to their order up to 2 hours after receiving confirmation of acceptance for execution of the initial order. If the change is made after this moment, the amount for returning the initially ordered goods is charged to the Client in addition to the amount for the corrected order.

For the change, please contact the Store via the contact form on the Internet page, via email at: eshop@medina-med.com or by phone at the number indicated on the Internet page.

§8. Delivery Price

8.1. The delivery of purchased goods is in the amount of 4.81 € / 9.40 BGN incl. VAT for 1 tire for cars, vans (Bus), and 4x4 vehicles for the entire territory of the country!

§9. Payment Methods

9.1. Payment for the goods may be made by the Client in the following ways:

9.1.1. Before handing over the goods to the Client:

• Traditional Bank Transfer: After submitting the purchase request with the selected payment method "Bank Transfer", the Client receives a message via email with a pro-forma invoice. In this case, the order realization time is extended, as the Store must wait for the funds to arrive in its bank account.

• Payment with Debit or Credit Card: When choosing this payment method, after completing the order you will be redirected to the Borica page to effect the payment. Depending on the conditions of your bank and the use of 3-D Security for safe online payments, please follow the instructions on the page for successful payment.

• Payment "PB PERSONAL FINANCE". If you choose this type of payment, an employee of PB PERSONAL FINANCE will contact you to jointly fill out a credit application and a declaration of consent for processing your personal data, for which you can obtain information on the following web page (link information for personal data of PB PERSONAL FINANCE). After approval, you will receive a contract which you must sign and return to PB PERSONAL FINANCE. Then Medina Med Ltd. issues an invoice, which it sends to the creditor, and after the funds arrive in the account, immediately sends the goods.

• Through commodity credit to UniCredit Consumer Financing EAD, for which you must:

  • Be a natural person aged 18 to 75 at the end of the credit period.

  • Have a provable and insurable income in Bulgaria.

  • Have a valid identity document.

  • Procedure - Online application

• Through commodity credit to DSK Bank – commodity credit

  • You choose yourself:

    • Amount of initial installment

    • Date of payment of monthly installments

  • Parameters:

    • Credit term – from 3 to 48 months

    • Repayment method – equal monthly installments

    • No fee for approval and conclusion of the credit contract

    • No fee for early partial or full repayment of credit

  • Required documents: only identity card

  • Application method: You can apply for credit for purchasing goods and services in installments at the commercial sites of our partners.

  • Repayment method: At a cash desk in the most convenient DSK Bank branch for you • Via payment order from any commercial bank • Via online banking • Via DSK Smart • Via payment at a DSK Bank ATM.

  • Procedure - Online application

  • For more information and consultation: www.dskbank.bg Call center: 0700 10 375; *BDSK (*2375)

9.1.2. At the moment of receiving the goods:

• Cash on Delivery: In this case, the Client pays the courier who delivered the goods. Proof of payment to the courier is the bill of lading accompanying the shipment.

9.2. In cases of some less popular goods or those delivered by order, www.medina-med.com reserves the right to potentially require prepayment from the Client in the amount of 30% of the value of the goods, after issuing a pro-forma invoice.

E.g.: When ordering tires from a manufacturer's warehouse that are not available at shop.medina-med.com, the Store will propose to the Client to pay 30% of the price in advance, before the delivery of the goods.

9.3. The Store may agree with the Client on other, special conditions and forms of payment. In such a case, the conditions and payment methods mentioned in the order confirmed by the Store as accepted for realization and fulfillment of all additional requirements related to the agreed conditions or payment methods (as well as payment in installments) are valid.

§10. Delivery

10.1. The goods ordered in the Store are delivered to the Client with the help of the courier company Speedy AD, to the Client's address or to a Courier office, depending on the selected option when placing the order.

10.2. The delivery time includes:

• The time for preparing the order (completing the goods, payment method, issuing a sales document, packaging the shipment);

• The delivery time, depending on the selected payment method.

In case of payment by bank transfer (after issuing a pro-forma invoice), the order realization period is extended, as the Store must wait for the funds to arrive in its bank account. The order execution period inscribed in the confirmation of acceptance for execution of the order by the Store is the most probable one. The final (binding) deadline for receipt is determined during the contacts of the Store employee with the Client.

Delivery times for cash on delivery and for ePay or PayPal payments do not depend on the payment method.

10.3. The delivery time of goods declared by the Courier on the territory of Bulgaria is 1 working day. In extraordinary cases of delivery to more remote addresses and small settlements, as well as when the day between confirmation and delivery is a holiday, the delivery time may be extended to 2-3 days.

10.4. The courier company delivers shipments between 9:30 and 18:00 on weekdays, and on Saturdays from 9:30 to 14:00. The Store cannot determine nor commit to an exact hour of delivery of the shipment; therefore, to establish an approximate delivery time, the courier company sends a message on the day of delivery. Providing the Client's workplace (company name) as the delivery address for the shipment guarantees delivery in the period between 9:30-17:30.

10.5. Before delivering the goods to the Client's address, the courier company sends a text message regarding the upcoming visit. In the absence of the Client from the delivery address, the courier contacts the Client and arranges a second visit or another way to hand over the shipment.

10.6. The courier's obligations do not include carrying the shipment up floors, especially for shipments with a total mass over 31 kg. In these cases, the shipment is delivered to the entrance door of the building on the ground floor.

10.7. Before making a cash payment to the courier, please check whether the delivered goods correspond to the submitted delivery request. Checking the shipment upon receipt is a mandatory condition for considering potential claims by the Client regarding violation of the integrity or quantity of the shipment during transport.

10.8. When paying in cash to a courier upon receipt of the goods, the proof of payment is the bill of lading attached to the shipment. It is also evidence of concluding a contract with the Store. The invoice is sent electronically to the client or is together with the bill of lading with the courier. According to COUNCIL DIRECTIVE 2006/112/EC of 28 November 2006 on the common system of value added tax, the VAT invoice does not need a signature or stamp.

Note: It is possible for the goods and the invoice to be delivered in separate shipments due to the fact that they depart from different addresses. If you do not receive both on the same day, please contact a shop.medina-med.com operator via email at eshop@medina-med.com or by phone at 070020707 for additional information.

10.9. The Store bears no responsibility for delays in delivery caused by the failure of courier companies to perform the transport service contract.

10.10. The Store bears no responsibility for non-delivery of goods or delay in delivery caused by incorrect or inaccurate provision of the delivery address by the Client.

§11. Warranty and Product Complaints

11.1 Medina Med Ltd. is not the manufacturer of the offered goods, but solely a trader. The warranty considered is provided on behalf of the manufacturer and at their expense. The warranty period is 24 months from the date of purchase of the goods.

11.2. Consumers have the right to file a complaint, regardless of the commercial warranty thus provided, in accordance with and under the Consumer Protection Act, whereby the seller is liable for the lack of conformity of the consumer goods with the sales contract according to the warranty under Art. 112-115 of the CPA.

11.3. The basis for considering a complaint is proof of purchase, i.e., the VAT invoice/cash receipt. When claiming goods, the Client should contact an operator serving the Store via:

• the contact form on the internet page;

• email at address: eshop@medina-med.com.

After you send the information, please contact the Store at phone 0700 20 707 to arrange a visit by a courier to transport the claimed tire to a shop.medina-med.com warehouse.

11.4. The warranty is provided for a period of 24 months from the date of purchase, but for no longer than the moment of tread wear, which is visible from the Tread Wear Indicator (TWI). The warranty includes solely defects due to the manufacturer's fault, i.e., factory defects. A tire worn unilaterally or partially to the TWI value is considered fully worn and is not subject to warranty.

11.5. The warranty does not cover defects caused by:

• mechanical damage (puncture, cut);

• improper operation;

• improper mounting;

• poor technical condition of the vehicle.

11.6. The deadline for considering the complaint is 30 days from the date of acceptance of the claimed goods by the Store or the courier sent at the Store's expense to transport the goods.

11.7. The complaint will be recognized in any case upon establishing a factory defect (poor workmanship, material defects, or construction defects). In case of recognition of a complaint, the Client receives goods without defects or receives monetary compensation in the amount of the funds paid for the purchased goods.

11.8. Medina Med Ltd. bears no responsibility for loss of time and inconvenience caused during the vehicle's downtime, as well as other damages representing a result of a product defect, as well as for the conducted complaint process.

11.9. You can download the text of the warranty card here.

§12. Secure Shopping

12.1. Security of the Internet Store

shop.medina-med.com selected a 256-bit SSL certificate from Geo Trust to ensure the highest level of secure shopping for its clients.

Additional information from GeoTrust

12.2. The Client's payment data is transmitted over the Internet and is encrypted during the ordering process. The Store has secured its website and other systems through technical and organizational measures against loss, destruction, access, modification, and dissemination of your data by unauthorized persons. In case of doubt of access to confidential information, please treat it with a sense of responsibility and close the browser window when you finish your work. After finishing work, you should log out of your user profile, especially if you share your computer with other people.

§13. Personal Data Protection

13.1. The personal data that Clients provide to the Store are processed by Medina Med Ltd.

Medina Med Ltd. is a Personal Data Administrator. (download certificate here)

For contacts: Stara Zagora, 8 Hrishtensko Shose Str., security@medina-med.com and tel. 042/ 600 261.

13.2. After submitting a request in the Store, the Client expresses consent for providing their personal data to the Store's database and for their processing for the purpose of executing the contract. The provision of personal data by the Client and consent for their processing are necessary for the realization of the order by the Store. The Client bears responsibility for providing incorrect personal data.

13.3. The entrusted personal data are used solely for realizing the contract, and after the expiration of the product warranty, respectively the statutory limitation periods, they are destroyed.

13.4. Personal data are not provided to other entities for marketing purposes.

13.5. If necessary, we can share your data with other companies, for example with the courier companies that will deliver the goods to you. These companies may use your data only when processing the order, and not for other purposes.

13.6. With your consent, we may use your email address or phone number for a period of up to two years from your last order to send you our newsletter and information about current promotions, which you can refuse at any time, including withdrawing previously given consent, by notifying us in the most convenient way for you, including exercising your right to be forgotten.

13.7. If necessary and you have given your express consent for this, we can share your data with other companies, for example with courier companies or telephone operators who will deliver our newsletter and information about our promotions to you. These companies may use your data only for realizing an information campaign of Medina Med Ltd., and not for other purposes.

13.8. The personal data entrusted to us are stored and protected according to the principles determined by the current legal norms - Regulation (EU) 2016/679 regarding the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

13.9. The personal data entrusted to us are processed for the purposes indicated above solely under the guidance of two specialists – "information data processing," bound by the obligation of professional secrecy.

13.10. The Administrator provides the Client with access to correct or delete personal data or restrict the processing of personal data related to the data subject, including the right to object to processing, as well as the right to data portability.

13.11. The Administrator provides the Client with the right to lodge a complaint with a supervisory authority – Commission for Personal Data Protection, at the following electronic address: https://www.cpdp.bg/index.php

13.12. Through a direct connection with a specialist – "information data processing," the administrator provides the Client with access to their personal data, including the category of personal data, the recipients or categories of recipients to whom the personal data have been or will be disclosed, the envisaged period for which the personal data will be stored, the existence of the right to request from the administrator correction or deletion of personal data or restriction of processing of personal data, including access to their reporting documentation regarding the purposes and methods for which they were used.

13.13. Medina Med Ltd. does not use automated decision-making, including profiling.

§14. Use of Cookies

14.1. Functional Cookies

On various pages, we use "cookies" to allow the use of certain functions. These are small text files stored on your computer. Most of the "cookies" used by us are deleted from your hard drive after the end of the browser session (so-called session cookies). So-called long-term "cookies" are also used.

Upon a repeat visit to our site, they will automatically recognize that you have been with us and what inputs and settings you preferred. You can oppose the use of "cookies" by selecting the appropriate settings of your browser, but we would like to note that in this case, you will not be able to fully use all functions of this site.

14.2. Analytical cookies.

This website uses Google Analytics, a web analysis service offered by Google Inc ("Google"). Google Analytics uses so-called "cookies" (text files) stored on your computer to enable analysis of the site usage.

Commissioned by the owner of this site, Google will use this information to evaluate the use of the website, to compile reports on website activity, and to provide other services related to websites and the Internet regarding the website owner.

Within the framework of Google Analytics, the IP address provided by your browser will not be entered together with other data by Google. You can refuse the storage of "cookies" by selecting the appropriate settings of your browser, but we would like to note that in this case, you will not be able to fully use all functions of this site.

Furthermore, you can also prevent the collection of information by cookies and related data when using the site (including your IP address) by Google, as well as the processing of this data by Google. To do this, go to the following address https://tools.google.com/dlpage/gaoptout?hl=en-GB, download and install the available Plug-in for your browser.

More information can be found at: https://tools.google.com/dlpage/gaoptout?hl=en-GB, respectively at: http://www.google.com/intl/de/analytics/privacyoverview.html (general information for Google - Analysis and data protection).

These cookies do not give us any information about your personal data. The maximum period in which we keep analytical data in Google Analytics is 50 months.

§15. Privacy Policy

Medina Med Ltd. with registered office: Republic of Bulgaria, Stara Zagora 6000, 8 Hrishtensko Shose Str., registered in the Registry Agency, possessing identification number 123737210, with Tax Number BG123737210 and hereinafter referred to as "Owner" is responsible for the privacy policy and technical maintenance of www.medina-med.com (hereinafter referred to as "Store").

The Owner collects and stores only the necessary data of the persons using the Store's Internet pages ("Users"). At the same time, they ensure that User information does not become available to third parties. This is dictated by our desire for Users to be calm that their personal data are protected, while at the same time we have complied with legal provisions.

As part of the mandatory corporate rules, all employees of Medina Med Ltd. are obliged not to disseminate information that became known to them during the performance of their employment duties and concerns the company's Clients. The Owner has appointed two specialists – "information data processing," bound by the obligation of professional secrecy.

Medina Med Ltd. provides Store Clients with full access to their personal data, as well as the possibility for their modification or removal at any moment, including the right to withdraw their consent for personal data processing, as well as to be "forgotten".

The Store Client can remove their account or opt-out of receiving information via email at any moment. In the site's administrative panel, the Client will find all necessary tools for managing their user profile and orders, including also receiving the possibility to check the history of their orders and payments related to them.

Registration at www.medina-med.com involves providing a limited amount of data and is completely free and voluntary. Filling out data is a matter of free will, a thoughtful and informed choice by the User. Providing incomplete or incorrect data may lead to the impossibility of realizing a given order.

Data submitted during registration are processed solely with the User's permission and upon their expressly expressed voluntary and informed consent. By filling out the data, which are the basis for realizing the order, the Buyer expresses their consent for placing their personal data in the Store's database, as well as for their processing by the Owner for the purpose of realizing the order, including performing verification of data related to the order, as well as informing about the stages of order realization, and also for the purpose of sending other information related to the Store and its offer, when express consent is given for this. Providing personal data by the Buyer is voluntary, but refusal to provide this data may lead to the impossibility of submitting an order.

Upon registration for receiving periodic newsletters of the Store, the User expresses consent for adding their address and email to the list of newsletter recipients in the Store. All email addresses sent to the Owner, according to the personal data protection law, will not be provided to third parties unless you have given your consent for this. You can always refuse receiving newsletters, including withdrawing your consent for storage and processing of your personal data, as well as requesting to be "forgotten", as easily as you gave your consent, via the Internet page www.medina-med.com and email: security@medina-med.com.

Your inclusion in our database is intended to provide us with the opportunity to conduct pseudonymized marketing research, based on which we will visualize the needs of Users, and this will lead to better positioning of the Store and its offers. And this, in turn, will increase the competence and awareness of the Store operator.

Upon established breach of security in processing personal data, the Owner provides a free connection with a specialist – "information data processing" at email: security@medina-med.com or another way convenient for the user.

§16. Final Provisions

16.1. All descriptions and technical data of products posted on the Store's pages correspond to the information submitted by the manufacturer. We bear no responsibility for incorrect submission of parameters and characteristics of goods or their sudden change by the manufacturer. The Store reserves the right to possible errors in the description of products. Photos are exemplary and serve to present the models shown in them. It should be borne in mind that the Store sells only tires, and rims are used solely for visualizing the goods. Medina Med Ltd. bears no responsibility for photos and descriptions posted with individual products.

16.2. Product descriptions and their photos are taken from the database owned by Medina Med Ltd. Any commercial use of product information extracted from the Medina Med Ltd. database is prohibited.

16.3. The company Medina Med Ltd. bears no responsibility for interruptions in the connection when using the Internet Store for technical reasons (maintenance, inspection, replacement of equipment, etc.) or for other reasons beyond its control.

16.4. These General Terms and Conditions enter into force from the day of their publication on the Store's pages with address: www.medina-med.com and are valid for an indefinite time.

16.5. Details on activities not listed above related to realizing services in the Store are described in the other parts of the portal and represent an integral part of the "General Terms and Conditions".

16.6. Medina Med Ltd. reserves the right to change these "General Terms and Conditions". Any changes will enter into force from the date of their publication on the Store's pages. Orders submitted before the date of introducing changes to these "General Terms and Conditions" are realized based on the entries that were valid on the day of submitting the order.

16.7. For cases not regulated by these "General Terms and Conditions", the respective provisions of Bulgarian legislation and other laws and acts related to the activity and functioning of the Internet Store apply.

16.8. For these "General Terms and Conditions", as well as for all legal relations between Medina Med Ltd. and the Client, the Civil Procedure Code of the Republic of Bulgaria applies, with the exception of the UN Convention on Contracts for the International Sale of Goods.

These General Terms and Conditions are valid upon their publication on the website on 03.01.2026.

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